Communicate the Givens – unapologetically and enhance innovation
Recently, a leader I was advising was sorting out why her team’s engagement scores were low. She...
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Category: Uncategorized
Rising Up with the Women and Girls of Guatemala: Leadership in Action
Have you ever been lucky enough to have a travel experience that was transformative? I spent this...
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Simone Biles and the Hero’s Journey
The gymnast, Simone Biles, has often been called the GOAT (greatest of all time). Her...
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The right gestures can seal the deal
When pitching and presenting your idea, products or services you want to have a clear, concise and...
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Business Presentations – Is the real story just underneath the surface?
In the world of work, we often are called upon to report project updates, milestones and progress...
Read MorePassion Re-boot & Reclaiming your Game
My sister Ellen has been kicking some serious butt lately. She re-booted her passion for tennis after abandoning it for several decades. Ellen grew up playing tennis. Between the ages of 13 – 18 she was on the tennis court,...
Read MoreBill Marriott on keeping employees engaged
Eric Chester writes – In researching my new book I got a rare opportunity to visit with J.W. “Bill” Marriott. (Marriott Hotels are No. 53 on Fortune’s 100 Best Companies to Work For list for in 2015.) Marriott emphasized how vital two-way communication is to keeping his employees fully engaged.
Read More12 ways to thank co-workers this season
As we move through this holiday season, remember that there are many small and simple things we can do to let others know they matter. Here are 12 ideas to get you started –
Read MoreGaga, Brooks and Pursuing Passion
Those who immerse themselves in their pursuits show courage in exploring their inner selves and in getting past worrying about what others...
Read MoreWhat does a business consultant do?
While mingling at a networking event, one of the most common questions asked is, “What do you do?” Wouldn’t it be fun to be able to respond with, “I’m a Cirque de Soleil performer.” “I’m a mountaineer and have climbed Everest four times!” However if you respond with “I’m a business consultant” you may get a friendly nod at best and at worse a yawn. It is an overused descriptor but is a role that is crucial to the success of many organizations.
Business consultants are organizational thinking partners. The need comes about when people find their organization needs a jumpstart, a fresh perspective or an update of their current business practices to be more successful. The business may just be starting out and need some guidance as to how to be most successful, or they may be reorganizing and restructuring, or perhaps hovering dangerously close to business failure and financial ruin.
Read MoreCommunication Training the Thelonius Monk Way
You don’t have to know who Thelonious Monk is (bonus points if you do) or even be a musician to know what that quote means – if just one player in a band is off beat, the whole performance will sound off. Creating music is about more than a group of players each performing their individual part – it’s about the way those players listen to each other and perform together that really counts. Like any group working toward a common goal, the whole should be greater than the sum of its parts.
Read MoreTru Blue: How one employee makes the customer experience memorable
I am always on the lookout for great customer experiences. Whether in a restaurant, my bank, or any retail environment, I look for individuals who make a difference. A new Mariano’s grocery store moved into my neighborhood in April of 2014. I like Mariano’s. It is where Whole Foods meets Jewel. The one near my house features fresh produce, delicious prepared foods and even boasts a wine, oyster and sushi bar. Oh yes, and there’s fresh flowers and a gelato bar downstairs. Pretty fancy stuff.
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