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The right gestures can seal the deal

When pitching and presenting your idea, products or services you want to have a clear, concise and compelling message. In addition, new research tells...

Business Presentations – Is the real story just underneath the surface?

In the world of work, we often are called upon to report project updates, milestones and progress against goals. We highlight the key statistics and p...

Passion Re-boot & Reclaiming your Game

My sister Ellen has been kicking some serious butt lately. She re-booted her passion for tennis after abandoning it for several decades. Ellen grew up...

Bill Marriott on keeping employees engaged

Eric Chester writes - In researching my new book I got a rare opportunity to visit with J.W. "Bill" Marriott. (Marriott Hotels are No. 53 on Fortune's...

12 ways to thank co-workers this season

As we move through this holiday season, remember that there are many small and simple things we can do to let others know they matter. Here are 12 id...

Gaga, Brooks and Pursuing Passion

http://www.nytimes.com/2015/10/23/opinion/lady-gaga-and-the-life-of-passion.html?smprod=nytcore-ipad&smid=nytcore-ipad-share Those who immerse th...

What does a business consultant do?

While mingling at a networking event, one of the most common questions asked is, "What do you do?" Wouldn't it be fun to be able to respond with, "I'...

Communication Training the Thelonius Monk Way

You don’t have to know who Thelonious Monk is (bonus points if you do) or even be a musician to know what that quote means – if just one player in...

Tru Blue: How one employee makes the customer experience memorable

I am always on the lookout for great customer experiences. Whether in a restaurant, my bank, or any retail environment, I look for individuals who mak...

Reach 100% of employees during times of change

Every organization goes through change. Perhaps yours is: Emerging from a merger or acquisition Recovering from a crisis Preparing to enter a ne...

C-Suite to Business Consultant: 5 communication practices that work

As a business consultant and corporate communication strategist, I consider myself lucky. Before leaving the C-Suite and going into my own practice I ...

Communicating Culture: Eight essential components to cascading

I often hear leaders in organizations say things like: "We want to build a culture of accountability" or "We'd like a sales-driven culture" or "We wa...

Wait to be seated until your party arrives

As a Chicago communications consultant I am always looking for examples (good and bad) of how businesses communicate their value proposition on a dail...

10 tips for successful branding

One of the most important aspects of my Chicago communications training practice is helping my clients know how to effectively build their brand - whe...

Professional Presence is just a Tweet Away

You are new to the organization. You are learning the ropes and trying to figure out the culture and the politics of the company you are now working f...

Are your employees engaged at work?

In Sunday's NY Times there was a featured article called Why You Hate Work By TONY SCHWARTZ and CHRISTINE PORATH MAY 30, 2014 Here are some ...

Can smiles predict marriage success?

I loved Clara's thought-provoking article about the power of the smile and what it can predict about the future success of relationships Let me know ...

Michael Jackson – connects the dots

The passing of Michael Jackson has produced an outpouring of reflections, commentary and tributes. I will add mine. Michael Jackson was a phenomenal...

Geoff Colvin on The upside of the downturn

I was reading with great interest an article called "The upside of the downturn" by Geoff Colvin (in FORTUNE, June 8, 2009) and the article highlighte...

The communication adventure – examples abound

The great news for folks who want to improve their communication is that we have coaches, tutors and guides all around us providing examples of big an...

Hallway Hellos: What happens on the way to your next meeting speaks volumes

The first time I ever visited Africa I had a life-altering experience. It had nothing to do with the incredible wildlife or beautiful landscapes I sa...

Looking at your WorkPlace through the Customer’s Lens

Working with the Chief Customer Officer at Northeast Utilities, Johnny D. Magwood, has been a great experience. We had a stimulating conversation las...

Destination: Employer of Choice

Attracting and retaining talent is at the top of the priority list for most successful businesses, particularly so in the current economic climate. ...

Rose, Bud, Thorn

Sometimes you want a fresh approach to generating conversation with family, friends and colleagues. My daughter shared with me an idea they used at h...

After the sales have gone…

Remember the old Earth, Wind and Fire song whose lyrics contained the memorable lines, "After the love is gone....what used to be right is wrong...can...

Practice your Speaking Skills by forming a “Sounding Board”

Have you had the opportunity to take a presentation skills course or study with a speech coach and were excited to keep the learning alive but when yo...