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Lagniappe: 10 ways to say thanks this season

Lagniappe is an inspiring word.  Its origins are from Louisiana Creole French and it means “a small gift or additional quantity you might give to a...

7 Ways to Share the Love on Valentines Day

Valentine’s Day is devoted to expressing love, appreciation and affection for others. Those ‘others’ do not have to be limited to romantic part...

Teamwork: 3 keys to keep arms locked in battle

As I watch my NCAA men’s basketball brackets fall apart as the tournament winds down (or winds up depending on your team’s good fortune), I have n...

March Madness: A model for business management consultants

College basketball's March Madness will soon be upon us and basketball fans everywhere look forward to watching the best teams face off as they comple...

Business Consulting: Vision engagement and why it matters

If your company or organization wants to embark upon or has recently undergone a significant change, it is vital that you know how to make your employ...

6 Engagement Practices that Get Results

The connection and sense of community that can grow between a CxO (referring here to all C-Suite members) and his or her organization's employees is o...

Vision Engagement: Transformative communication that puts everyone on the same page

Every organization goes through change that needs to be communicated in a comprehensive, congruent manner. Perhaps yours is * Emerging from a merg...

Are your employees engaged at work?

In Sunday's NY Times there was a featured article called Why You Hate Work By TONY SCHWARTZ and CHRISTINE PORATH MAY 30, 2014 Here are some ...

Free the business strategy and mobilize people power

As a leader in an organization, you are likely to be perceived as the one with the answers. You can expect team members to look to you for direction a...

Cascading communication is key to success

What would it mean to you and your organization if your employees were well informed, clear on strategy and focused on the right things? I know we ca...

Stuff Authentic People Say

Jack and Suzy Welch's recent opinion piece in FORTUNE (April 9, 2012) shares three guidelines for how any leader can tap into and communicate their au...

What we can learn from viral videos

How do you get heard? How do you make sure that what you say has staying power and gets cascaded though out your circle or organization? I recentl...

Putting things in context

One of the biggest stumbling blocks to good communication is the absence of context. Context is defined as a set of facts or circumstances that surro...

Dan, Dilbert and the words we use

Last evening I ran into my neighbor, Dan, after we had both parked our cars in our respective garages and were making our way through our backyards to...

Following up on Customer Feedback

I wonder what has happened to all the customer feedback surveys I have filled out in my time on the planet? I believe in providing feedback to comp...

Hoop Dreams – Revisiting the essence of teamwork, one basket at at time

I hadn’t spoken to Loretta in what felt like ten years. I hadn’t played basketball with her…well let’s just say, in a very, very long time. So...

Defining Success – The Courage to Choose Work you Love

How do you measure success? If you live on the north shore of Chicago chances are that things like a good education, a prestigious career where you c...

Go Undercover for the Customer

Many of you have seen the popular new CBS series titled, Undercover Boss. Each episode follows a senior executive of a major corporation who is worki...

Communication that Complements Engagement

To foster a culture where employee engagement thrives it is important to have a common understanding of what engagement really looks like, sounds like...