Bill Marriott on keeping employees engaged

Eric Chester writes – In researching my new book I got a rare opportunity to visit with J.W. “Bill” Marriott. (Marriott Hotels are No. 53 on Fortune’s 100 Best Companies to Work For list for in 2015.) Marriott emphasized how vital two-way communication is to keeping his employees fully engaged.

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Say it, Don’t Stuff It

It’s been bugging you. Something your colleague said at a meeting last week that made you feel attacked. You weren’t sure you heard it right, and the two of you have conveniently avoided each other for the past week, but you just can’t let it go. The downside of not having a direct and candid conversation with a colleague is that nothing gets resolved, tension remains high, and resentment rules the day.

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