Author: maripat

Dan, Dilbert and the words we use

Last evening I ran into my neighbor, Dan, after we had both parked our cars in our respective garages and were making our way through our backyards to the house. Being the friendly neighbor that I aspire to be, I said to Dan, “Hey, how was your day?” He looked at me and said with a straight face, “Well, I’ve been on quite a transformative journey! I have shifted many of my paradigms, increased my intellectual bandwidth, clarified my understanding of our company’s vision and I’m fully engaged and on-board! After a second or two trying to determine if he was for real, we bought started to laugh.

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Customers: Wired and Dangerous

How many of your customers have over 5000 followers on Linked-in, Facebook or Tweeter? So, instead of telling five people about their service hiccup with you, they can now instantly tell a thousand times that number! It would not take many unhappy customers to cut a sizeable dent in your bottom line and brand reputation. With customer expectations up 33% over this time last year, you are very vulnerable to a today’s wired and potentially dangerous customers.

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