As 2009 winds down and the requisite ritual of New Year’s resolutions lies ahead I am reminded of the practice I value most at this time of year. It is the gesture that requires us to think of what we want to let go of and what we want to bring into the new year.
brighten your possibilities for the new year
Read MoreI am as guilty as everyone else. As much as I tell myself I will be conservative this year when it comes to holiday spending – I spend more than I should. As much as I tell myself to not send cards and save a few trees – I still send them out. As much as I tell myself to spend time thinking of meaningful gestures for family and friends – I often don’t.
Read MoreOne of my favorite customer service gurus is Dennis Snow and in his blog today (http://dennissnowblog.com/) he talks about how to leverage the holiday season’s shopping experience to improve your organization’s customer service experience. I wanted to share with you his recommendation – it’s simple and brilliant. Dennis says –
Read MoreAs a leader, you are always looking for new ways to engage and enlist your team. The following is an opportunity to consider.
With a mature and seasoned team, one of the most powerful and fast, exercises you can take your team through is one where the feedback your team hears is from each other – not you, their leader.
Read MoreI am excited to announce a new collaboration with filmmaker and videographer, Steve Zagata, called Adventures in Communication. Our video blog invites you on an exciting journey to communication mastery through expert guides, timeless wisdom and exceptional resources.
We know that good things happen when you communicate powerfully! When you join the AiC community you will
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