Author: maripat

Destination: Employer of Choice

Feb 8, 2009 |

Attracting and retaining talent is at the top of the priority list for most successful businesses, particularly so in the current economic climate. To drive and sustain business success, you need the right people in the right seats – and you need to keep them. So, how do you accomplish this important goal to attract and retain? Shoeless Joe Jackson’s famous line in the film, Field of Dreams provides the answer: “If you build it, they will come.” If you build an organizational culture where people (and customers) come first, you’ll keep the talent – and attract new talent – that will realize your business objectives.

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Rose, Bud, Thorn

Feb 8, 2009 |

Sometimes you want a fresh approach to generating conversation with family, friends and colleagues. My daughter shared with me an idea they used at her summer camp called “Rose, Bud and Thorn.” At the end of every day the campers would gather around in a circle and share what they had experienced during their day.

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After the sales have gone…

Jan 11, 2009 |

Remember the old Earth, Wind and Fire song whose lyrics contained the memorable lines, “After the love is gone….what used to be right is wrong…can love that’s lost be found?” I can’t get those lyrics out of my head as I continue to see the huge sales that surround us all at every turn. “70% percent off” seems to be the key driver of traffic to most retail stores today. In these difficult economic times, huge sales are what brings customers in the door. You are most often met with robotic greetings and responses, at best, or surly impatience at worse. And we ignore or resign ourselves to “this is the way service is these days” or “it is what it is” because the cost savings somehow make the bad service acceptable.

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