maripat | Varga & Associates

Communication that Complements Engagement

Jan 20, 2010 | Communication, Employee Engagement

To foster a culture where employee engagement thrives it is important to have a common understanding of what engagement really looks like, sounds like and feels like. When I am working with a new corporate client I do my best to soak up the atmosphere determine whether or not I see employees who

Talk About – employees who openly talk about and share their company pride with others.

Stay With – employees who stay with your organization and are loyal

Strive For – employees who commit to striving to help the company reach its goals.

Be a little brighter and lighter in the New Year

Dec 28, 2009 | Communication

As 2009 winds down and the requisite ritual of New Year’s resolutions lies ahead I am reminded of the practice I value most at this time of year. It is the gesture that requires us to think of what we want to let go of and what we want to bring into the new year.

brighten your possibilities for the new year

Make the Holidays Magical: Communicate you Care

Dec 15, 2009 | Communication

I am as guilty as everyone else. As much as I tell myself I will be conservative this year when it comes to holiday spending – I spend more than I should. As much as I tell myself to not send cards and save a few trees – I still send them out. As much as I tell myself to spend time thinking of meaningful gestures for family and friends – I often don’t.

Leverage Holiday Shopping to improve your Customer Experience

Dec 9, 2009 | Customer Service

One of my favorite customer service gurus is Dennis Snow and in his blog today (http://dennissnowblog.com/) he talks about how to leverage the holiday season’s shopping experience to improve your organization’s customer service experience. I wanted to share with you his recommendation – it’s simple and brilliant. Dennis says –

Fast, Intimate, Team Feedback

Nov 29, 2009 | Communication, Leadership, Teamwork

As a leader, you are always looking for new ways to engage and enlist your team. The following is an opportunity to consider.

With a mature and seasoned team, one of the most powerful and fast, exercises you can take your team through is one where the feedback your team hears is from each other – not you, their leader.