One of my favorite customer service gurus is Dennis Snow and in his blog today (http://dennissnowblog.com/) he talks about how to leverage the holiday season’s shopping experience to improve your organization’s customer service experience. I wanted to share with you his recommendation – it’s simple and brilliant. Dennis says –
Read MoreAs a leader, you are always looking for new ways to engage and enlist your team. The following is an opportunity to consider.
With a mature and seasoned team, one of the most powerful and fast, exercises you can take your team through is one where the feedback your team hears is from each other – not you, their leader.
Read MoreI am excited to announce a new collaboration with filmmaker and videographer, Steve Zagata, called Adventures in Communication. Our video blog invites you on an exciting journey to communication mastery through expert guides, timeless wisdom and exceptional resources.
We know that good things happen when you communicate powerfully! When you join the AiC community you will
Read MoreWhen communicating with your team here are quick tips on what engages and what enrages:
Read MoreListening to a story yesterday on PRI, Jason Strother tells us about a service for the stressed-out in South Korea. It’s called “Substitute Men” and they’ll do just about anything customers ask – within limits and the law.
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