It has happened to all of us. We are introduced to a professional colleague who piques our interest. Maybe they are pursuing a line of business that intrigues us…maybe they have a body of expertise we want to know more about…perhaps we simply want to know how they got to where they are. Knowing how to approach that individual in a respectful and focused way is key to building a relationship.
Read MoreAs a speech coach, I talk to my clients about the value of incorporating stories and real life examples into their presentations. I encourage them to use the 3N method for collecting those stories: NOTICE, NOTE and NARRATE.
Read MoreI wonder what has happened to all the customer feedback surveys I have filled out in my time on the planet?
I believe in providing feedback to companies and services I do business with. So, as a customer, when I’ve been asked for feedback – whether over the phone, online or through a mailed survey – I do my best to take the time to respond. I am one of those people who will also write a letter if deserved. It has been my way of giving back – as in, feedback is a gift. I believe in the value and importance of a great customer experience – and I recognize that it is a two-way street. To get it, you have to give.
Read MoreI hadn’t spoken to Loretta in what felt like ten years. I hadn’t played basketball with her…well let’s just say, in a very, very long time. So, when she called out of the blue and asked me to join a new women’s basketball league at a local park district in Chicago, I responded with a stammering “ok” that likely communicated equal amounts of excitement and terror.
Read MoreSustaining the effort is key to reaching your goals. My newsletter this month features many ideas on how to “live the lessons” to ensure success both personally and professionally….Take a look:
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