Free the business strategy and mobilize people power

As a leader in an organization, you are likely to be perceived as the one with the answers. You can expect team members to look to you for direction and customers to look to you for accountability. Certainly there are situations and organizations that may require an autocratic leadership style in the short term, but it rarely produces the kind of growth, efficiency, and brand reputation that is necessary for long-term sustainability. Your greatest resource for long-term sustainability is the people you interact with on a daily basis- both employees and customers; their knowledge, their commitment, and their perspective are your reservoirs of growth potential.

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