I am excited to announce a new collaboration with filmmaker and videographer, Steve Zagata, called Adventures in Communication. Our video blog invites you on an exciting journey to communication mastery through expert guides, timeless wisdom and exceptional resources.
We know that good things happen when you communicate powerfully! When you join the AiC community you will
Read MoreWhen communicating with your team here are quick tips on what engages and what enrages:
Read MoreListening to a story yesterday on PRI, Jason Strother tells us about a service for the stressed-out in South Korea. It’s called “Substitute Men” and they’ll do just about anything customers ask – within limits and the law.
Read MoreIdeally, individuals are assigned to a leadership position within an organization because they are trusted, highly competent, great with customers and know how to enlist and engage their people.
With that high level of competence comes an assumption that they don’t need much guidance or handholding. They are big boys and girls, being paid accordingly and know what to do and simply need to be given the runway to make it happen.
What then, is the role of their boss – the CEO, President or Business Head? The obvious answer is to provide strategy, direction and clear goals and to allow that individual to accomplish them. Beyond that, what else would support their success? Here are a couple of ways the leader of leaders can stay connected and provide additional support:
Read MoreRecently I attended an event where colleagues gathered. Time was spent catching up, swapping stories – all good. At a certain point, however, the conversation turned sour. Suddenly the talk turned to jabs/slights/disparaging remarks about individuals who were not there. This portion of the conversation probably only lasted about 15 minutes but it was enough to change the energy in the room from one of celebration and reunion to mean-spirited gossip.
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