As a speech coach, I talk to my clients about the value of incorporating stories and real life examples into their presentations. I encourage them to use the 3N method for collecting those stories: NOTICE, NOTE and NARRATE.
Read MoreI wonder what has happened to all the customer feedback surveys I have filled out in my time on the planet?
I believe in providing feedback to companies and services I do business with. So, as a customer, when I’ve been asked for feedback – whether over the phone, online or through a mailed survey – I do my best to take the time to respond. I am one of those people who will also write a letter if deserved. It has been my way of giving back – as in, feedback is a gift. I believe in the value and importance of a great customer experience – and I recognize that it is a two-way street. To get it, you have to give.
Read MoreI hadn’t spoken to Loretta in what felt like ten years. I hadn’t played basketball with her…well let’s just say, in a very, very long time. So, when she called out of the blue and asked me to join a new women’s basketball league at a local park district in Chicago, I responded with a stammering “ok” that likely communicated equal amounts of excitement and terror.
Read MoreSustaining the effort is key to reaching your goals. My newsletter this month features many ideas on how to “live the lessons” to ensure success both personally and professionally….Take a look:
Read MoreEarlier this month on vacation, I found myself in Huntington Beach, CA. (better known in some circles as “Surf City”). My visit just happened to coincide with the finals of the U.S. Open Surfing championships. Curious too see what this kind of sporting event would be like, my brother, who I was visiting, took me out onto the Huntington Beach Pier in time to watch the men’s final event. It had come down to the two top surfers – hometown native, Brett Simpson and South African, Jordy Smith – the number one ranked surfer in the world.
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