Become a business meeting superstar

A recent Time Magazine article, titled “Code Red” by Steven Brill, revealed how a quickly assembled group of tech gurus descended on D.C. to help revive HealthCare.gov late Fall 2013. We are all familiar with the story of the disastrous launch of the site but what the article revealed is how this team of tech wizards (the same team that the Obama campaign had used for his re-election in 2012) came together to quickly and effectively revitalize the site and reduced the response times from eight seconds in late October to under ½ a second in January and the site has now processed 1.9 million enrollments.

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We are love

Last evening as I watched the opening ceremonies to the 2014 Winter Olympics in Sochi, Russia, a song was played at the end of the evening’s broadcast called “Nothing More.” The lyrics by Tim Warren and Eric Donnelly of The Alternate Routes, caught my attention. It was moving and beautiful in its simplicity. It was apparently written to honor the victims in the Sandy Hook Elementary shooting. It’s message is a universal one that bears repeating here.

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Watch your tone, Missy!

“Watch your tone, Missy!” I heard that a few times growing up from my parents and I knew exactly what it meant and still cringe today thinking about those moments. It referred to the times I was being disrespectful or mean spirited in my comments. Speaking that way got me nothing but trouble.

As an adult and communication coach I recognize that “tone” is one of those important tools we need to be sensitive about when it comes to the way we communicate everyday. If we want to get traction for our ideas rather than trouble, we’ll watch our tone.

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Increase your influence by perfecting your pitch

If they’d only ask what you thought. You have twelve ideas percolating in your head

about ways to improve the business processes, but will anyone listen? You want to
stand out and be heard, but you can never seem to get a word in.
Making sure you are seen and heard in the crowded marketplace of ideas and
personalities can be a challenge. Distinguishing yourself, however, is essential to
success in the world of work. Following are a few practical and concrete steps to help
you perfect your “pitch” and become a powerful advocate for your own ideas.

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Free the business strategy and mobilize people power

As a leader in an organization, you are likely to be perceived as the one with the answers. You can expect team members to look to you for direction and customers to look to you for accountability. Certainly there are situations and organizations that may require an autocratic leadership style in the short term, but it rarely produces the kind of growth, efficiency, and brand reputation that is necessary for long-term sustainability. Your greatest resource for long-term sustainability is the people you interact with on a daily basis- both employees and customers; their knowledge, their commitment, and their perspective are your reservoirs of growth potential.

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