I have always been a believer in the concept that each of us needs our own personal board of directors – a group of people we can pull together four times a year to share where we are, our strategies for what is ahead and receive candid feedback and guidance.
Read MoreSitting down for an interview with the media assumes a few things: You are prepared, you’ve done your homework, you know about the reporter and the publication… All of these elements are important but once you begin keep in mind the following:
Read MoreHow many of your customers have over 5000 followers on Linked-in, Facebook or Tweeter? So, instead of telling five people about their service hiccup with you, they can now instantly tell a thousand times that number! It would not take many unhappy customers to cut a sizeable dent in your bottom line and brand reputation. With customer expectations up 33% over this time last year, you are very vulnerable to a today’s wired and potentially dangerous customers.
Read MoreIt has happened to all of us. We are introduced to a professional colleague who piques our interest. Maybe they are pursuing a line of business that intrigues us…maybe they have a body of expertise we want to know more about…perhaps we simply want to know how they got to where they are. Knowing how to approach that individual in a respectful and focused way is key to building a relationship.
Read MoreAs a speech coach, I talk to my clients about the value of incorporating stories and real life examples into their presentations. I encourage them to use the 3N method for collecting those stories: NOTICE, NOTE and NARRATE.
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