Leaders who wear a name badge, pick up trash and talk plainly send an important message
Problem: New Yorkers agree that their subway system is a mess.
Solution: Andy Byford, a world-renowned Mr. Fixit for troubled subways.
On October 21, 60 Minutes profiled Byford who is the new president of transit for the Metropolitan Transportation Authority – the MTA. He has a big problem to fix. Millions of subway users agree that the trains are packed, breakdowns and delays are routine, and the system has gone off the rails.
Byford, however, seems undaunted and is committed to full transparency of his efforts. He proudly wears his nametag for all disgruntled commuters to see, he expects to be held accountable. He also just wants the trains to run on time.
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